O!Connect (Cloud Based Contact Centre)
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O!Connect (Cloud Based Contact Centre)

Wouldn’t you love to offer your customers a service that delivers a broad range of high-end capabilities that are out of the box? Of course you do! Say hello to Ocular Technologies’ feature-rich cloud contact centre: O!Connect – the answer to the digital age of communication. Hassle-free, easy-to-deploy and in the cloud – in SA, by South Africans – O!Connect offers your business:

  • Basic-to-advanced interactive voice response (IVR)
  • Intelligent skills-based routing
  • Complete multi-channel self-service applications
  • Predictive outbound capabilities
  • The ability to engage with your customers anywhere over any communication medium
  • Increased lead conversation rates